Question 1

What exactly do you mean by "automation"? Can you give me a real example?

Accepted Answer

We handle both workflow automation (streamlining internal processes like onboarding, invoicing, or data entry) and marketing automation (lead nurturing, CRM updates). For example, if you run a service business, we might build a system that captures a lead from your website, automatically enriches their data, routes them to the correct salesperson in your CRM, and triggers a personalized welcome email sequence—entirely hands-off.

Question 2

What's the difference between a "website," an "automated system," and "custom software"?

Accepted Answer

A Website acts as your high-performance digital storefront, optimized for speed, design, and SEO. An Automated System connects your existing tools to remove manual tasks and data entry. Custom Software is a bespoke web application built from scratch to solve a unique business problem.

Question 3

Do you actually BUILD everything, or do you just set up existing tools?

Accepted Answer

Both, depending on what solves your problem most efficiently. If setting up Make or Zapier with your CRM achieves your goal flawlessly, we’ll do that. But if you need a proprietary AI-powered dashboard or a high-performance web app, we build that from the ground up using scalable, enterprise-grade technologies.

Question 4

Who have you worked with? Can I see case studies or a portfolio?

Accepted Answer

We work primarily with ambitious startups, established service businesses, and modern brands looking to scale. We have a robust portfolio and detailed case studies available on our /work page that showcase the exact metrics and outcomes we’ve delivered for clients.

Question 5

How many clients do you have? Are you a solo person, a small team, or a bigger agency?

Accepted Answer

Launch Live Studio operates as a lean, elite team of senior developers, designers, and AI specialists. We take on a strictly limited number of clients per quarter to ensure a high-touch, dedicated experience.

Question 6

Do you have references I can call?

Accepted Answer

Absolutely. After our initial discovery call, if we’re a mutual fit, we are more than happy to provide direct contact information for past and current clients who can speak to their real-world experience working with us.

Question 7

How long have you been doing this? Are you new or established?

Accepted Answer

Our core team consists of seasoned veterans in software engineering, digital marketing, and AI integration. We are an established agency utilizing proven, battle-tested frameworks.

Question 8

What's your actual process? Walk me through what happens from day 1.

Accepted Answer

1. Discovery & Strategy: We map out your exact needs. 2. Architecture & Design: We create prototypes for your approval. 3. Development: We build the solution in sprints. 4. Testing & QA: Rigorous testing across devices. 5. Launch & Handoff: We deploy the system and train your team.

Question 9

How long does a typical project take? Is 6+ months realistic?

Accepted Answer

Most of our high-performance websites and standard automation systems take between 4 to 8 weeks. More complex custom software builds might take 3 months. We focus on rapid, high-quality deployment.

Question 10

How involved do I need to be? Will you need me in meetings constantly?

Accepted Answer

Your heaviest involvement is during the initial Discovery and Design approval phases. Once development begins, we provide weekly asynchronous video or text updates. You won't be dragged into constant meetings.

Question 11

How much is this going to cost? Do you have a pricing page?

Accepted Answer

Because every business has different needs, we don't use one-size-fits-all pricing packages. We provide a precise, transparent quote immediately after our initial discovery call so no time is wasted.

Question 12

Is it a fixed price or hourly?

Accepted Answer

We work on a fixed-price, value-based model for clearly defined projects. You know exactly what you’re paying upfront. There are no surprise hourly overages.

Question 13

Are there hidden costs? Domain, hosting, maintenance, AI tools licensing?

Accepted Answer

There are no hidden costs. Third-party software licenses are billed directly to you so you own your infrastructure 100%. We will estimate these external costs for you upfront.

Question 14

Do you charge for maintenance after launch?

Accepted Answer

The initial build is a one-time cost. We do offer optional, ongoing retainer packages for maintenance, SEO, and continuous optimization, but you are not locked into them.

Question 15

How do I know this will actually work? What metrics matter?

Accepted Answer

We define clear KPIs before writing a single line of code. We build analytics and tracking into every project so you can see the hard data proving your ROI.

Question 16

Do you guarantee results?

Accepted Answer

We guarantee the technical performance and delivery of the scope. While we cannot guarantee external market factors, our systems are engineered using industry best practices to maximize your success rate.

Question 17

What happens if I'm not happy with the work?

Accepted Answer

We mitigate this by working with strict milestones and approval gates. We offer revision rounds at each major stage to ensure the final product aligns exactly with your expectations.

Question 18

What happens after launch? Do you disappear?

Accepted Answer

We do not disappear. Every project includes a 30-day warranty period post-launch to fix any bugs or edge cases at no extra cost. We also provide comprehensive documentation and a handover training session.

Question 19

If my business grows and I need changes, will you handle it?

Accepted Answer

Yes, we can absolutely handle it. We build highly scalable systems precisely so they can grow alongside your revenue. If you need new features, pages, or integrations down the line, we are here to build them.

Question 20

If I have questions or problems 6 months from now, can I still reach you?

Accepted Answer

Always. You will have a direct point of contact at Launch Live Studio. We operate on a fast-response SLA for ad-hoc requests to ensure your business keeps running smoothly.

Frequently Asked Questions

Clarity on Services

Experience & Proof

Process & Timeline

Pricing & Investment

Results & Guarantees

Ongoing Support & Scalability

Let's build somethingthat turns heads.